Midstate Communications Coronavirus Practical Steps

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Midstate Communications takes the Coronavirus and the effects that it can have on our customers and employees very seriously. We continually monitor the situation and follow the direction set for by the Center for Disease Control and Preventions (CDC) along with the state and public health authorities. We understand that this is a very fluid situation and we will continue to keep our customers updated on how Midstate is responding to this pandemic. To that effect, we would like to ensure you that we have instituted safety measure to keep exposure to a minimum.

Midstate Communications is a critical provider when it comes to providing the necessary services to keep our customers connected to the outside world. It is important that both our network and the employees that maintain and operate our critical network remain healthy and strong.

As much as we love seeing our customers in a face-to-face setting with the spread of the Coronavirus and being responsible in not helping spread the virus, Midstate Communications offices will closed to walk-in traffic starting at the end of business day Thursday, March 19 and will remain closed until further notice.We understand this may be an inconvenience to some of you, but we appreciate your understanding during these trying times. Even with the closure of our offices we will remain available to assist you with all your service and billing related questions and needs. If you need to speak with a Midstate Customer Service Representative, you may call either 778-6221 or 234-8000.

Midstate Workplace Safety Plan:
Midstate has also activated our Workplace Safety Plan as a precautionary measure to protect our customers and employees from the spread of the coronavirus. Our Plan follows the guidance and recommendations from the Centers for Disease Control and Prevention (CDC) along with state and local public health authorities in the communities and areas we serve.

Midstate's Workplace Safety Plan was established with the best interest of keeping customers and our employees safe. The health and welfare of our customers and employees have been the focus of all discussions and in the establishment of the steps within our Workplace Safety Plan. While this is not a complete list, Midstate Communications will be instituting the following steps in response to the threat of the coronavirus.

1). Increased cleaning and sanitation efforts throughout our offices. We will make available hand sanitizers and wipes at our Customer Service counters along with all public use areas throughout our offices.
2). We have heightened the awareness of all our employees to the importance of washing their hands and the frequency in which they wash their hands.
3). Employees that are sick or exhibiting signs of illness will be kept at home until adequate recovery time has surpassed.
4). We will implement social distancing measures and follow certain guidelines to screen customers travel and overall health prior to dispatching our employees to our customer premises.
5). Per Centers for Disease Control's recommendation, we will ask employees who have traveled internationally or on cruise ships or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

Midstate will continue to monitor the spread of the virus and follow the direction and recommendations of the Center for Disease Control, the County Health Department or any other appropriate agency when addressing any issues involving the welfare of our employees and customers when it comes to the coronavirus.

As a customer owned cooperative, we have held strong to the belief that Midstate Communications success is dependent on our ability to service our customers in the most professional and responsible manner possible. This belief guides us in taking steps to limit any disruptions to our customer service and support and that we continue to strive to make it our top priority to provide sound leadership for our communities throughout this coronavirus event.

Midstate Communications also is participating in the Keep America Connected Pledge promoted by the Federal Communications Commission (FCC). Given the coronavirus pandemic and its impact on American society, Midstate Communications pledges until June 20th, 2020:

1). Not terminate service to any residential or small business customer because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
2). Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic

The coronavirus pandemic is a very fluid situation and we truly appreciate your understanding and patience as we deal with this crisis as it relates to our Cooperative, the State of South Dakota and nationally as well. If you have any questions, please call our offices at either 778-6221 or 234-8000.

Midstate Customer Service Offices:
Even though our service centers are closed to walk-in traffic our employees will continue to work to ensure that our 100% Fiber Network stays resilient throughout these times when our customers need them the most. We will continue to have normal office hours of 8:30 - 5:00 p.m., Monday - Friday. If you need to speak with one of our Customer Service Representatives, you can:
Call: Kimball Office - 778-6221
Chamberlain Office - 234-8000
Web Chat: https://messenger.providesupport.com/messenger/midcom.html

Payment Options
We understand that closing our office to walk-in traffic may cause an inconvenience for our customers when it comes to paying your bill. We will also continue to open mail as we always have so simply mailing your payment as you normally do will still work. Midstate also offers the following options:

Automated Payment:
Call our office and speak with one of our Customer Service Representatives about setting up Auto Payment and have your Midstate bill automatically deducted from your bank account each month or charged to your credit/debit card.

Credit or Debit Card Payment:
Call our office to make a one-time payment with your card. It is quick, easy and secure.
Register for e-Billing:e-Billing is free, and you can view your statement at any time. You can click on the "My Bill Pay" tab on the top right corner of Midstate's website or simply go to: https://estatement.midstatesd.net/ebpp/Login?returnurl=%2Febpp

Bill Pay Drop Boxes:
If you wish to deliver you payment in person, we have available outside Drop Boxes on both of our Kimball and Chamberlain offices that are available 24 hours a day.

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